Victims Code

The minimum level of service that you should receive from the criminal justice system.

What is the Victims’ Code?

If you have been a victim of crime, you are entitled to information and support from criminal justice agencies, such as the police, Crown Prosecution Service (CPS), Courts Service and the Probation Service.

The Code of Practice for Victims of Crime (also known as the Victims’ Code) sets out the minimum level of service that victims should receive from the criminal justice system. It states what each criminal justice agency must do for victims, and the timeframe in which they must do it.

You are also entitled to support under the Code if you are a close relative of somebody who has been killed as a result of a crime.

Your rights as a victim of crime

Under the Code, you have the right to:

You have the Right to be given information in a way that is easy to understand and to be provided with help to be understood, including, where necessary, access to interpretation and translation services.

You have the Right to have details of the crime recorded by the police as soon as possible after the incident. If you are required to provide a witness statement or be interviewed, you have the Right to be provided with additional support to assist you through this process.

You have the Right to receive written confirmation when reporting a crime, to be provided with information about the criminal justice process and to be told about programmes or services for victims. This might include services where you can meet with the suspect or offender, which is known as Restorative Justice.

You have the Right to be referred to services that support victims, which includes the Right to contact them directly, and to have your needs assessed so services and support can be tailored to meet your needs. If eligible, you have the Right to be offered a referral to specialist support services and to be told about additional support available at court, for example special measures.

Where eligible, you have the Right to be told about how to claim compensation for any loss, damage or injury caused as a result of crime.

You have the Right to be provided with updates on your case and to be told when important decisions are taken. You also have the Right, at certain stages of the justice process, to ask for decisions to be looked at again by the relevant service provider

You have the Right to make a Victim Personal Statement, which tells the court how the crime has affected you and is considered when sentencing the offender. You will be given information about the process.

If your case goes to court, you have the Right to be told the time, date and location of any hearing and the outcome of those hearings in a timely way. If you are required to give evidence, you have the Right to be offered appropriate help before the trial and, where possible, if the court allows, to meet with the prosecutor before giving evidence.

You have the Right to be told the outcome of the case and, if the defendant is convicted, to be given an explanation of the sentence. If the offender appeals against their conviction or sentence, you have the Right to be told about the appeal and its outcome.

If you are required to attend court and give evidence, you have the Right to claim certain expenses. If any of your property was taken as evidence, you have the Right to get it back as soon as possible.

Where eligible, you have the Right to be automatically referred to the Victim Contact Scheme, which will provide you with information about the offender and their progress in prison, and if/when they become eligible for consideration of parole or release. Where applicable, you also have the Right to make a new Victim Personal Statement, in which you can say how the crime continues to affect you.

If you believe that you have not received your Rights, you have the Right to make a complaint to the relevant service provider. If you remain unhappy, you can contact the Parliamentary and Health Service Ombudsman.


We can help to ensure you receive all your rights as a victim of crime, as well as the additional support that we offer. Contact us to see how we can help you.

(Learn more about the Victims’ Code for those aged under 18 in this video by the Ministry of Justice.)

How to make a complaint

If you feel that your rights as a victim of crime have not been met under the Victims’ Code, you can make a complaint directly to the criminal justice agency concerned. For example, your local police force or the CPS.
If you are dissatisfied with the response you receive, you can contact your MP to ask them to refer your complaint to the Parliamentary and Health Service Ombudsman.
The ombudsman is responsible for considering complaints relating to the Victims’ Code – but they won’t consider cases directly from the public. (Find your local MP.) 
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