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Our commitment to protecting your personal information

The London Victim and Witness Service (LVWS) is commissioned by the Mayors Office for Policing And Crime (MOPAC) and delivered by Victim Support. The London Victim and Witness Services is committed to respecting and keeping safe any personal information you share with us or that we get from other agencies/organisations. This privacy notice sets out the basis on which we will process personal information, whether that information is collected through the LVWS website or by any other means.

The contact details for the London Victim and Witness Service in relation to the processing of personal information and for any questions regarding this privacy notice are:

Victim Support
Ground Floor, Building 3
Eastern Business Park
Wern Fawr Lane
Old St. Mellons
Cardiff
CF3 5EA
Our Data Protection Officer can be contacted on dpo@victimsupport.org.uk

This privacy notice provides an overview in relation to all personal information that the London Victim and Witness Service processes.

When someone visits www.londonvws.org.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our websites. If we do want to collect personally identifiable information through our websites, we will tell you about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

We process personal information to:

  • Enable us to provide emotional and practical help, Restorative Justice services, and counselling services, to people affected by crime
  • Campaign for change in the Criminal Justice Sector on areas affecting people impacted by crime
  • Conduct research into matters affecting people affected by crime
  • Keep in contact, communicate with, and get the views and input of our supporters
  • Fundraise in relation to services to people affected by crime
  • Support and manage our employees and volunteers

The London Victim and Witness Service will always ensure that there is a legal basis for any processing of personal information it undertakes. We may process the personal information of individuals on a variety of different legal grounds such as

  • performing a public task in relation to delivering our services, or
  • for reasons of substantial public interest, or
  • under a legal obligation, or
  • it is in the vital interests of an individual

The London Victim and Witness Service provides such services under the Victims’ Code of Practice issued under the Domestic Violence, Crime and Victims Act 2004. In other cases the legal basis for the processing of personal information by the London Victim and Witness Service is the consent of the individual.

You have a right to object to the processing of information about you. See the section on ‘Your rights in relation to your personal information’ below.

Our service delivery to victims and witnesses is supported by a variety of support functions and other legal bases for the processing of personal information may apply in relation to these, such as performance of a contract and employment obligations.

Your information may also be used for statistical purposes (statistical information is anonymous).

In relation to delivering our services

The types of personal information that the London Victim and Witness Service collects and processes in relation to services to people affected by crime include:

  • Personal details, such as contact details, date of birth, and other personal information for identifying an individual
  • Brief details of any alleged or actual crime committed against an individual or that an individual has witnessed
  • Details of individuals’ needs and the support provided to them, including case notes
  • Other details, including equality, diversity and inclusion data so that the London Victim and Witness Service can look to ensure its services are open to all

Our service delivery to people affected by crime is supported by a variety of other functions. Types of personal information relating to other functions include:

  • Personal details, such as contact details, date of birth, and other personal information for identifying an individual
  • Other personal information relating to:

Other personal information relating to individuals who make enquiries about our volunteering or fundraising opportunities, or our online shop. Such data will only be used by London Victim and Witness Service to keep an accurate record of how your enquiry was handled. We will otherwise only contact you where you have opted to receive further updates from Victim Support.

  • Other personal information of employees for employee administration and general management purposes
  • Other personal information of volunteers for general management purposes
  • Other details individuals choose to provide, including where applicable equality, diversity and inclusion data (so that London Victim and Witness Service can monitor how inclusive we are as a charity)

At the London Victim and Witness Service, we ensure that personal information is not kept for longer than necessary. Full details of London Victim and Witness Service’s normal retention periods for personal information can be requested using the contact details provided towards the top of this document. Normal retention period criteria for personal information are also provided here.

Data protection requirements mean that you have specific rights in relation to your personal information held by the London Victim and Witness Service. Detail on your rights in relation to your personal information held by the London Victim and Witness Service is provided here.

How to exercise your rights

To access the personal information that we hold about you, please contact supporter.care@victimsupport.org.uk if you are a supporter of the London Victim and Witness Service, or contact your local team if you are a service user.

To ask for your information to be corrected or deleted, to update your contact preferences, or to object to our processing of your personal information – or if you have any questions about this privacy notice, please contact dpo@victimsupport.org.uk

None of the operations the London and Victim Service performs on personal information constitutes “automated decisions”.

In line with internal procedures, changing providers, best practice, or changing legal requirements, the London Victim and Witness Service reserves the right to make changes to this privacy notice and other aspects of its websites at any time. Please check this page regularly for any changes.