Privacy Notice

Our commitment to protecting your personal information

The London Victim and Witness Service (LVWS) is commissioned by the Mayors Office for Policing And Crime (MOPAC) and delivered by Victim Support. The London Victim and Witness Services is committed to respecting and keeping safe any personal information you share with us or that we get from other agencies/organisations. This privacy notice sets out the basis on which we will process personal information, whether that information is collected through the LVWS website or by any other means. 

The contact details for the London Victim and Witness Service in relation to the processing of personal information and for any questions regarding this privacy notice are:

Victim Support
1 Bridge Street
Derby 
DE1 3HZ

Our Data Protection Officer can be contacted on dpo@victimsupport.org.uk

This privacy notice provides an overview in relation to all personal information that the London Victim and Witness Service processes.

When someone visits www.londonvws.org.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our websites. If we do want to collect personally identifiable information through our websites, we will tell you about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

We process personal information to:

  • Enable us to provide emotional and practical help, Restorative Justice services, and counselling services, to people affected by crime
  • Campaign for change in the Criminal Justice Sector on areas affecting people impacted by crime
  • Conduct research into matters affecting people affected by crime
  • Keep in contact, communicate with, and get the views and input of our supporters
  • Fundraise in relation to services to people affected by crime
  • Support and manage our employees and volunteers

The London Victim and Witness Service will always ensure that there is a legal basis for any processing of personal information it undertakes. We may process the personal information of individuals on a variety of different legal grounds such as

  • performing a public task in relation to delivering our services, or
  • for reasons of substantial public interest, or
  • under a legal obligation, or
  • it is in the vital interests of an individual

The London Victim and Witness Service provides such services under the Victims’ Code of Practice issued under the Domestic Violence, Crime and Victims Act 2004. In other cases the legal basis for the processing of personal information by the London Victim and Witness Service is the consent of the individual.

You have a right to object to the processing of information about you. See the section on ‘Your rights in relation to your personal information’ below.

Our service delivery to victims and witnesses is supported by a variety of support functions and other legal bases for the processing of personal information may apply in relation to these, such as performance of a contract and employment obligations.

Your information may also be used for statistical purposes (statistical information is anonymous).

 

In relation to delivering our services

The types of personal information that the London Victim and Witness Service collects and processes in relation to services to people affected by crime include:

  • Personal details, such as contact details, date of birth, and other personal information for identifying an individual
  • Brief details of any alleged or actual crime committed against an individual or that an individual has witnessed
  • Details of individuals’ needs and the support provided to them, including case notes
  • Other details, including equality, diversity and inclusion data so that the London Victim and Witness Service can look to ensure its services are open to all

In relation to delivering other functions

Our service delivery to people affected by crime is supported by a variety of other functions. Types of personal information relating to other functions include:

  • Personal details, such as contact details, date of birth, and other personal information for identifying an individual
  • Other personal information relating to:

Other personal information relating to individuals who make enquiries about our volunteering or fundraising opportunities, or our online shop. Such data will only be used by London Victim and Witness Service to keep an accurate record of how your enquiry was handled. We will otherwise only contact you where you have opted to receive further updates from Victim Support.

  • Other personal information of employees for employee administration and general management purposes
  • Other personal information of volunteers for general management purposes
  • Other details individuals choose to provide, including where applicable equality, diversity and inclusion data (so that London Victim and Witness Service can monitor how inclusive we are as a charity)

 

In relation to delivering our services

In delivering our services the London Victim and Witness Service will normally only share personal information with another agency/organisation with the consent of the individual concerned.

There are exceptional circumstances where we may have to disclose personal information without the individual’s consent. These are:

  • If we believe that either you or someone else is at risk of significant harm; London Victim and Witness Service individuals have a duty to report any issues relating to child protection or adult safeguarding
  • Where there is another legal reason or requirement to disclose your personal information, such as a court order or serious case review.

Agencies/organisations we may share your personal information with in relation to services to people affected by crime include:

  • Criminal Justice agencies such as the police and the Crown Prosecution Service
  • Other statutory agencies such as Local Authority agencies and National Health Service agencies
  • Voluntary sector partner agencies such as the Citizens Advice Bureau, Women’s Aid and Refuge
  • Other agencies/organisations that can also help support you in relation to being affected by crime

Your information may also be used for the purposes of evaluation of the London Victim and Witness Service and shared with the Mayor’s Office for Policing and Crime so they can evaluate the effectiveness of the services being provided to London resident victims and witnesses. You can find MOPAC’s privacy notice and more information about how they will process your data here. We will not share your name, address or date of birth, but we may share other information including:

  • The crime type
  • Your age
  • Your gender
  • Your religion
  • Your sexual orientation
  • Your main language
  • Your nationality
  • Your country of origin
  • If you have a disability 
  • Your local authority
  • Any needs identified
  • If a safeguarding referall is made

If you do not want your personal data to be used by MOPAC for the purposes set out above, you can contact LVWS@victimsupport.org.uk to object to this processing.

The London Victim and Witness Service may also share personal information with another organisation/agency that will process that information on the London Victim and Witness Service’s behalf in relation to services to individuals, but this will only be in relation to a service that the individual has asked for.

The London Victim and Witness Service has appropriate technical and organisational measures in place to protect the personal information of individuals. We use secure systems that permit the easy identification of the individual the personal information relates to. The London Victim and Witness Service’s own systems are all based in the UK. Where an individual has opted to receive further updates from the London Victim and Witness Service, from time to time we may use SurveyMonkey and similar tools for communicating with you and carrying out surveys that may collect personal data relating to you. Data entered on some of these tools may go outside the European Economic Area (EEA). Data provided through third-party giving websites may also be processed outside of the EEA. Further detail on transfers of personal data outside of the EEA is provided here. No other personal data is transferred outside of the EEA.

At the London Victim and Witness Service, we ensure that personal information is not kept for longer than necessary. Full details of London Victim and Witness Service’s normal retention periods for personal information can be requested using the contact details provided towards the top of this document. Normal retention period criteria for personal information are also provided here.

Data protection requirements mean that you have specific rights in relation to your personal information held by the London Victim and Witness Service. Detail on your rights in relation to your personal information held by the London Victim and Witness Service is provided here.

How to exercise your rights

To access the personal information that we hold about you, please contact supporter.care@victimsupport.org.uk if you are a supporter of the London Victim and Witness Service, or contact your local team if you are a service user.

To ask for your information to be corrected or deleted, to update your contact preferences, or to object to our processing of your personal information - or if you have any questions about this privacy notice, please contact dpo@victimsupport.org.uk

In relation to delivering our services 

People affected by crime are referred to the London Victim and Witness Service by the police and by other agencies. These organisations pass personal information to the London Victim and Witness Service on the basis of performing a public task, on the basis of a legal obligation, or on the basis of the consent of the individual the information is about. Some personal information of individuals may be passed by agencies to the London Victim and Witness Service on the basis of substantial public interest. The London Victim and Witness Service ensures it receives written advice from the agency as to the legal basis for the transfer of personal information that the agency is relying on. Further detail is provided here.

The London Victim and Witness Service also receives self-referrals from individuals who want to use our services.

The London Victim and Witness Service does not receive referrals of personal information that comes from publicly accessible sources.

In relation to other functions

Our service delivery to people affected by crime is supported by a variety of other functions.

In order to comply with legal obligations and/or to ensure the London Victim and Witness Service reputation is safeguarded, the London Victim and Witness Service must take reasonable and appropriate steps to gather information about our stakeholders, for example where a significant sum is to be or has been donated. This means that we may gather personal information on individuals, accessing information sources which are already publicly available. This will help to give assurance for example that a donation is not from an inappropriate source and is in compliance with our ethical policy.

Any personal information that we do collect will only consist of what is necessary for us to meet these requirements and will be processed in line the rights of the individual the personal information is about.

Other personal information that the London Victim and Witness Service processes is received direct from the individual concerned.

None of the operations the London and Victim Service performs on personal information constitutes "automated decisions".

In line with internal procedures, changing providers, best practice, or changing legal requirements, the London Victim and Witness Service reserves the right to make changes to this privacy notice and other aspects of its websites at any time. Please check this page regularly for any changes.

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