Cyber crime

Everyone reacts to becoming a victim of cyber crime or online fraud differently but people can often feel embarrassed or ashamed if they are tricked into becoming a victim of these crimes. 

People can blame themselves – but you are never to blame for the actions of criminals and becoming a victim of crime isn’t anything to be embarrassed or ashamed about.

It’s also not uncommon to become less trusting following cyber crime, or to become less confident using the internet, computers or smart phones.

What to do if you’ve been a victim of cyber crime: 

  • Report the crime to Action Fraud;
  • report the incident to any relevant banks or credit card companies, so you can prevent any further fraud;
  • change your passwords to prevent any further accounts from being hacked; and
  • contact Victim Support – we can help you to cope and recover from the effects of cyber crime.

How we can support you

If you’ve been affected by cyber crime, we can:

  • provide emotional support, either over the phone or face to face;
  • help with filling out forms, cancelling credit/bank cards and reporting stolen documents;
  • deal with insurance companies for you;
  • keep you up to date with what is being done by Action Fraud and other agencies;
  • provide advice about online safety and security; and
  • signpost or refer you to other agencies and services that can also offer help.

Preventing cyber crime

To reduce the changes of becoming a victim of cyber crime:

  • whenever you can, sign in to Verified by Visa or Mastercard Secure Code to pay for goods;
  • never pay for services up front;
  • beware of 'phishing' emails - remember, your bank will never send you an email asking you to verify your details and if an offer seems too good to be true, it usually is;
  • research any companies you are going to give money or personal details to;
  • ensure your passwords are different for different websites; and
  • make sure passwords are a minimum of 8 characters and include a mix of lowercase and uppercase characters, numbers and symbols.
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