We aim to give everyone who uses our services the best possible help. For us to achieve this, we need to know if things have gone wrong. Complaints will help us identify problems and put them right, so we welcome your views.
Most complaints can be dealt with informally by talking to a local manager, or to the service manager if your complaint is about the Victims’ Information Service. They will listen to your views, make a record of what happened and make appropriate changes where possible.
If you feel that your concern cannot be dealt with in this way, we also have a formal complaints procedure. A senior local manager will carry out a detailed investigation and meet the person or team that you have raised a concern about.
Whatever you decide:
You can ask to see the information the London Victim and Witness Service holds about you. If you want to do this you should write to our office: Victim Support, 2nd Floor, Whitecross Studios, 50 Banner St, London, EC1Y 8ST.